A lot of companies have deployed several types of monitoring and surveillance methods to keep a check on their employees, both in-house and remote. In the majority of the countries, companies have the legal ability to use different surveillance practices and monitoring methods to monitor their employees.
Employers use different technological techniques and monitoring solutions to keep close eyes on the employees. For example, they can monitor employee attendance, attentiveness, use video surveillance cameras, track whereabouts and physical movements of employees, monitor emails, social media activity, texts, phone calls, and internet browsing activity.
Companies can also compile a list of websites and apps used by employees during working hours. On the other hand, they can gather the data such as how much time employees are spending on a particular task, how much time they are taking to complete a certain project, and then determine their productivity and efficiency.
Most employers are also using employee monitoring tools such as a phone spy app to manage, control, and monitor employees’ complete activity during office hours. Such tools are deployed in the digital workplace to monitor employees’ actions and behaviors.
Ever since the COVID-19 happened and new variants started coming right after the next, companies were forced to ask their employees to work remotely from home. Because of the change in the working dynamic, it became challenging for employers to keep a check on their employees. They couldn’t know how much time their employees are spending on business activities and how much on personal activities.
For this very reason, it became mandatory for employers to come up with ways and use different technological methods to keep a check on their employees even if they were working from home amid the pandemic situation. In this post, let us discuss detail in what ways companies can use technology to monitor employees.
Monitor Internet Browsing and Social Media
Several employers use monitoring software in the workplace to monitor the websites their employees’ visit and the apps they use during working hours. Once this software is installed on the employees’ devices, employers can even keep a check on their remote employees while they are working from home.
The same monitoring software can also help employers know which social media apps employees use and how much time they spend on each one of them.
That way companies can keep track of the internet browsing and social media activities of their employees and see whether employees are wasting time or visiting unsuitable and inappropriate apps and sites.
Monitor Emails, Texts, and Phone Calls
Email is the most important mode of communication for every company. Through emails, employers can check whether employees are complying with the company’s policies, not getting involved in illegal or harmful activities, not exposing the company’s information to a third-party or an outsider, or not using the company’s devices for harassing or abusing other people in the company. To avoid such issues, companies can set Google DMARC and ensure proper email security.
On the other hand, employers can also monitor employee texts and phone calls to see whether they are not leaking the company’s sensitive information, not engaging in unlawful activities, and not misbehaving with their colleagues.
To monitor employee emails, text messages, and phone calls, every employer must install effective monitoring software in the workplace and on their devices. When companies know how to spy on someone at the workplace, they can easily monitor their phone calls, texts, and emails.
Use Keylogger Software
In several places, companies install and use keylogger software on the company devices before handing over them to employees. With the help of a keylogger, employers can record all the keystrokes that employees struck while using the company devices.
For example, employers can check everything that employees have typed on their devices including their passwords, web searches, text messages, emails, social media interactions, etc. In case an employee tries to expose the company’s confidential data to a third person through an email or text message, employers can eventually find that out by looking at the data recorded by the keylogger software.
Use Video Monitoring
All companies are allowed to install CCTV cameras and use other forms of video surveillance in the workplace except for private places such as locker rooms and bathrooms. They can use video surveillance to monitor the physical movements of employees, track each employee’s performance and safeguard security in the workplace.
All CCTV cameras should be installed prior to seeking consent from employees and they need to be visible to them. If an employer is installing a hidden CCTV camera in the workplace, they are being unfair to their employees. When employees know that all their physical movements are being monitored by the company, they will refrain from engaging in any risky or illegal activity while at work.
In most places, companies use geolocation tracking software to monitor the physical movements and location of their employees. They install location tracking software on the employee device and vehicle so they can keep a check on all their movements and whereabouts.
Companies dealing with large-sized sales teams need to have such location tracking solutions so they can keep a check on their whereabouts whenever one of the employees goes out for a field trip or business meeting.
Location tracking software helps companies know where a certain employee is at a given time and lets them know how much time they have spent there. This way an employer would instantly know when an employee tries to take a detour during the business trip and visits some other place other than the one they were supposed to be.
Track Attendance and Attention
Many companies also use web cameras to keep track of employee attentiveness. By gathering biometric data about employees such as body shifts, eye movements, and facial expressions, the webcam software can help employers evaluate whether employees are paying close attention to the tasks they have been assigned and are focusing properly on the company’s activities. Those who are not paying enough attention can be chastised to disciplinary action.
On the other hand, employers can also use software to monitor employee attendance. They can use biometric technology to mark the ins and outs of the employee in the company’s premises. At the same time, they can also monitor at what time employee has logged in and out of the company’s device while they are working from home.